Discover how KONE’s digital solutions are shaping smarter cities, sustainable buildings, and seamless people flow.
At KONE, we’ve always believed that the environments we create, move through, and rely on every day should be smarter, safer, and more sustainable.
But the world around us is changing fast. Urban populations are growing. Expectations are evolving. And challenges, from climate change to digital disruption, are redefining what it means to be a leader in the built environment.
That’s why digitalization is not something we’re doing on the side. It’s central to how we lead, how we serve our customers, and how we rise to the future.
Digitalization Is About More Than Technology, It’s About Outcomes
For many, digitalization starts with tools, but at KONE, it starts with people. We focus on how technology can improve lives, help our customers make faster, better decisions, and enable us to become long-term partners in their success.
Our 24/7 Connected Services platform was an early milestone, enabling predictive, condition-based maintenance that turns elevator data into real-time insights. But the true impact came from what it enabled: more uptime, fewer disruptions, and greater peace of mind for building owners and users alike.
Now, with Dynamic Maintenance Planning (DMP), we’re advancing even further, adjusting maintenance schedules based on usage patterns, environmental data, and actual need. It's intelligent. It's agile. And most importantly, it's built around the customer.
It’s also built to empower our own people
Through digital tools and mobile apps, our technicians are now better equipped, better informed, and better connected in the field. They receive real-time updates, remote diagnostics, and instant access to equipment history, allowing them to solve issues faster, reduce repeat visits, and improve safety and service quality. For our teams, digitalization is not just a system upgrade, it’s a smarter, more efficient way of working that helps them succeed every day.
How Digitalization Powers Our RISE Strategy
Digital isn’t just one pillar of our strategy; it enables all four pillars of RISE:
Residential: Digital tools help us tailor solutions to each building's lifecycle and residents’ needs, from connectivity to security to comfort.
Innovation (Digital): We’re using data, AI, and automation to proactively improve performance, transparency, and service quality.
Sustainability: Smart systems reduce energy consumption and extend asset lifespan, supporting green building certifications and environmental targets.
Equipment Modernization: Data-driven insights inform when and how to upgrade, ensuring modernization happens at the right time with the right impact.
In short, digitalization amplifies our ability to deliver smarter buildings, happier residents, and a lower environmental footprint.
In Middle East Türkiye & Africa, this transformation is not theoretical, it’s already underway.
From high-growth residential projects in the Gulf, to complex infrastructure modernization in North Africa and East Africa, to digitally integrated urban hubs in Türkiye, we are co-creating solutions that meet the moment.
But leadership in digital isn’t about having the latest feature. It’s about having the courage to change, and the vision to serve a purpose that shapes the future of our industry.
At KONE, we are rising to that challenge. By putting people and outcomes at the center, we’re creating more than just digital solutions, we’re building trust, delivering impact, and shaping a future where People Flow™ works seamlessly for everyone. Because at KONE, digital is how we keep the world moving, safely, smoothly, and intelligently into the future.